Helpful FAQs

This generally happens when a spring wears out or breaks. A broken spring makes the door too heavy for the opener, which will detect the extra weight and automatically shut off. Don't operate the door until the springs have been replaced.

 

The cable is important for door alignment, so this probably means that the cable is broken or out of its groove. Using a garage door with a broken cable could do damage to the tracks which is why the door shouldn't be used until the cable is fixed and the door is realigned.

 

Worn or broken rollers make grinding noises as they move along the tracks. Rollers tend to break and fall off, compromising the smoothness of the door. Replacing worn and broken rollers will increase the smoothness of the door and make much less noise.

 

This happens when the drive gear in the door opener is stripped. This gear pulls the drive assembly that lifts the door but cannot function if it is stripped. It is best to unplug or turn off the motor when this happens because running the opener with a stripped drive gear could cause the motor to overheat.

 

This could mean that the remote needs to be reprogrammed or needs new batteries. Try changing the batteries and if the problem persists, try reprogramming the remote. If neither action solves the problem, contact us for more assistance.

 

This could mean that the sensors are detecting something between the tracks or they are out of alignment with each other. Each sensor has a light that is on when the sensors are in alignment. If one of the sensors is not lit, adjust it to realign with the other sensor. The light will come back on when they are realigned.